Mon-Fri, 9am-5pm

FAQ and Shipping

Ordering

+ How fast are orders processed?

We ask that you allow 1-3 days for most orders to be processed .Once it is ready to ship out, you will receive an email notification with all of your shipping info!

+ Can I update/cancel my order or change my shipping address after placing?

Yes, please reach out to hannah@buenavida.com.au as soon as possible for assistance.

Shipping

+ How long does shipping take?

For jewelry orders we partner with Aus post so your package arrives as quickly and safely as possible. We ship out of our Sydney office and depending on delivery location, shipping can take between 1-7 business days, with most locations being 1-4. If you need help or have further questions about shipping, please email us at hannah@buenavida.com.au

+ Do you ship internationally?

Yes please allow 14-21 days for international orders.

Returns & Warranties

+ What is your return policy?

Essentials

We offer returns or exchanges up to 30 days from receiving.

Refunds exclude earrings for health reasons.

To initiate a return or exchange, please reach out to hannah@buenavida.com.au
+ What if I ordered the wrong size?

We would be happy to return your item for you! Please reach out to hannah@buenavida.com.au to get in touch with our customer experience team.